Don Guillen

Synopsis of Presentation

This workshop is designed for those who are unfamiliar with the concept of quality assurance in railcar mechanical operations. We will teach the basics of developing a manual in conformance to AAR M1003, Section J, Chapter 2. We will start a plan sketching and organization chart, inspection and test plan and other key components of the manual.

About Mr. Guillen

Don Guillen is the manager of Quality Assurance program for the AAR with Transportation Technology Center, Inc. (TTCI) a wholly owned subsidiary of the Association of American Railroads (AAR). As the program manager, he has oversight of the four quality assurance auditing agencies that employ over 50 auditors positioned throughout North America who perform quality audits on approximately 1,000 railroad facilities. In addition, he manages the industry’s quality registrar that has oversight of the QA database for processing and maintaining AAR Accredited Auditor certifications, M-1003 facility certifications, audit reports, committee balloting, and the 7.1 nonconformance program. He also plans and executes quality training seminars and conferences for the industry.

He has over 25-years of railroad experience, 13-years at TTCI and 12-years with railway industry suppliers. During his career at TTCI he was a Senior Engineer where he served as a project manager working on research and test programs. As the AAR Quality Assurance Committee Manager his experience consists of quality management systems, Six Sigma, people management, maintaining and developing quality and technical specifications per AAR standards and data analysis. He holds a BS degree in Civil Engineering from Colorado State University in Pueblo, Colorado